1. Ticket Assign
In TSC Ticket, tickets can be either "Self-Assigned" or "Other Assign" where you can assign them to other employees. Self-Assign mode allows agents to choose and assign tickets to themselves from the ticket queue. On the other hand, the Other Assign mode is useful when a supervisor or manager assigns a ticket to a specific agent or team.
2. Global Tickets
The Global Tickets section in the admin dashboard of TSC Ticket consists of Recent Tickets, Total Tickets, Active Tickets, Closed Tickets, On-Hold Tickets, Overdue Tickets, Assigned Tickets, and Suspended Tickets. Each of these ticket types serves a specific purpose and helps in the efficient management of tickets.
3. Management
TSC Ticket also features departments, categories, and sub-categories, providing businesses with a structured and organized way to manage customer inquiries.
1. Automation Functions
The TSC Ticket application offers several automated features that reduce the amount of time users spend on repetitive tasks. These include Auto-Ticket-Close, Auto-Notification-Delete, Auto-delete-Trashed-Ticket, Auto-overdue-ticket, Inactive Customers and guests auto-delete, and Email-to-ticket.
5. Guest Ticket
Guest ticket is a feature in TSC Ticket that allows non-registered users to create and track their support tickets without the need for creating an account. This feature simplifies the support process for customers who do not want to go through the registration process or may not have the time to do so. Additionally, this feature also enables support agents to efficiently handle and resolve customer queries, regardless of whether the customer has an account or not.
